Warranty Information

Our primary goal regarding warranty on the front counter is to make a win-win situation. Handing a customer a new unit without testing / analyzing the unit is not a win for WE and ultimately not a win for the customer. Simply giving a replacement unit doesn’t educate or inform the customer as to the reason for failure or the potential on-vehicle problems.

We want our customer to understand that we’re acting in their best interest and will work with them to solve the problem no matter what. It may seem that immediately giving a free replacement is “Being the hero”, but really it’s just the opposite.

Whatcom Electric and Battery Online sells only the highest quality products and we work tirelessly to ensure that you are satisfied with all your purchases. Please follow the instructions below so that your returns are handled in the most timely and efficient manner possible.

Warranty and Return Policy

All of our Automotive OEM™ remanufactured products are warranted for a period of 2 years. Our 100% new and generic remanufactured products are warranted for a period of 1 year.

Our warranty extends to the proper application under normal use and does not cover rust, deliberate abuse, overload, submersions, broken drive gears, or housings, or any other damage not attributed directly to the item.

Improper installation, careless handling, tampering or dismantling of the product makes this warranty null and void.

This warranty is given expressly in lieu of all other obligations or liabilities and Whatcom Electric and Battery Online neither assumes, nor authorizes any other person or company to assume for it, any other liability in connection with the sale of its products or merchandise.

Our warranty is limited to the repair or replacement of defective units only. We do not offer a cash refund on any electrical item that has been installed on vehicle or on special orders. A $25.00 testing fee and a 20% restocking fee will be applied to all returns. In the event that a refund is given, it will be for the purchase price of the product only; less testing and restocking fees.

Shipping charges will not be refunded.

When making a warranty claim, the product must be accompanied by the original sales receipt.

Warranty work can take up to 10 days.

Purchaser is responsible for all shipping charges.

We do not cover any labor claim.

We will help you process your claim should a problem arise. Our 37 year reputation is built on customer satisfaction.

Thank you from the team at Whatcom Electric and Battery Online (WEBO).